What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
Can i change my order?
We can only change orders that have not been processed for shipping yet.
Once your order is under the status "shipping" or "delivered", then we cannot accept any edits to your order.
To make changes to your order, please reach out to our support team by email at anfomfitness@gmail.com.
Where do you ship?
We currently ship in Canada and in the United-States.
For shipping outside of these countries, please reach out to our support team by email at anfomfitness@gmail.com.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - Canada: 3-5 days
- United-States: 5-8 days
What product i'm buying?
We work hard to ensure that you have the best quality. Comfort, durability and clean appearance are the main criterias behind the designs.
How can i know my size?
Please refer to this Size Chart below to choose your right measurements.
DOMESTIC CANADIAN (CAN) ORDERS
Shipping is FREE on all domestic CAN orders over $150
A flat rate of $9,95 on domestic orders under $150
1-3 Day Express: $14,95
UNITED STATES (U.S) ORDERS
Shipping is FREE on all orders over $150
A flat rate of $14,95 on orders under $150
3-5 Day Express: $19,95
Where do you ship?
We currently ship in Canada and the United-States.
For shipping outside of these countries, please reach out to our support team by email at anfomfitness@gmail.com.
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time for the countries covered by our delivery partners are presented below. You can find them when choosing for a delivery method before confirming your order: - Canada: 3-5 days - United-States: 5-8 days
How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.
Once your order is shipped we will send you another email to confirm you the expected delivery date as well as the link to track your order (when the delivery method allows it).
What if I'm not home?
If you're not home and your package required a signature... Don't worry! A notice of delivery will be left advising where the shipment is being held for pickup. Your shipment will be held at the location for a maximum of 5 business days. Some exceptions may apply.
Do you accept returns?
We do accept returns in respect to the following conditions:
- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The return or exchange request is made within 14 days of delivery
- The return is made within 14 days of the return or exchange request
To ask for a return, please contact our support team by email at anfomfitness@gmail.com
Can I exchange an item?
We do accept exchanges and they follow the same conditions as returns.
In order to ask for an exchange, please mention "Exchange request" as subject and that you would like your item to be exchanged with another item when preparing your return with our support.
Are returns free?
Returns are not free, unless the product is faulty or defective. In this case, we will cover the charges.
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange or credit will be issued within 7 days of our services accepting your return.
What payment methods do you accept?
You can purchase on our website using a credit/debit card.
We additionnaly offer support for Paypal.
You can chose these payment methods at checkout.
Which currency will I be charged in?
We currently only support the following currencies for charging our customers in their local currencies: CAD and USD.
If your credit or debit card use another currency, then you will be charged in CAD or USD, depending on the website you are on. Your bank will apply the corresponding conversation rate of the currency you choose.
Do you offer 3 or 4 times payment option?
We do not offer this service for now.
Please use the payment options at checkout.
Do you have physical stores?
We currently don't have any physical stores under our brand name.
Is there a warranty?
We guarantee any of our product made by us and sold through our online store to be free of defect. We would gladly accept any return or exchange request resulting from a defective item granted they respect the following conditions:
- The item must have been sold on our online store - The item shouldn't have been used in any way - The return or exchange request is made within 14 days of delivery - The return is made within 7 days of the return or exchange request
If you have a return or exchange request resulting from a defective item please reach out to our support team for more information on how to proceed.